Shipping Policy

WHERE WE SHIP

We ship worldwide from our facility in Shenzhen, China. If your country is not available at checkout, write to jimala@jimalafly.com and we will see what we can do.

PROCESSING TIME

In-stock items usually leave our facility within 1-3 business days. During launches or holiday periods this can take a little longer.

DELIVERY TIME

Delivery times depend on your destination and the carrier option shown at checkout. Any dates shown are estimates, not guarantees. You will receive tracking information by email once your order ships.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to import duties, taxes or handling fees charged by your local customs authority. Unless stated otherwise at checkout, these charges are the customer's responsibility and are not included in our prices.

ADDRESSES AND DELIVERY PROBLEMS

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible — we can usually correct an address before dispatch, but not after. If a parcel appears lost or stuck in transit, email jimala@jimalafly.com and we will work with the carrier to resolve it.

WHOLESALE ORDERS

Wholesale and OEM orders ship on the terms agreed in the order confirmation (typically FOB Shenzhen).